Cleaning terms and conditions

 We pride ourselves on cleaning to the highest standards using the best quality professional cleaning products and equipment.

We are fully insured and DBS checked. 

Our Domestic services include:

 House clearances, End & pre tenancy cleaning, Deep cleans, Monthly cleans, One off deep cleans, Bi-weekly cleans, End of build cleans & House clearance followed by a deep clean.

All our prices include professional cleaning products, equipment, insurance, and other associated costs.

 Prices are not negotiable, 

Deposit Policy:
All new clients must pay a 20% deposit on monthly cleans & bi-weekly, and 50% of the agreed price on deep cleans, End of tenancy, End of build cleans and House clearance. Cleans will not go ahead without a deposit.

The remainder of payment owed must be made before we start the clean

If you are a new customer or a one off deep clean you will maybe asked to sign a job satisfaction form at the end of the clean to indicate you are happy with the work carried out. If you are unhappy with any aspect of our work, please contact us within 24 hours of the clean.  We will aim to rectify any issue as soon as possible.

• Please Note: Refunds are not provided.

1. We will conduct a property visit to discuss your requirements and assess the work involved.
2. A detailed quote will be emailed, outlining the cleaning tasks and a fixed price.
3. Your booking will only be confirmed once:
   • We have met you in person.
   • You have paid the deposit to secure your booking and final payment before cleaning commences

Important:

• If your property includes natural stone or furnishings that require special care (e.g., avoiding acidic cleaners), please inform us prior to the clean. This ensures We can source the correct products and avoid damage.

• We will do our best to clean under/around large furniture but will not move heavy or large items (e.g., wardrobes, sofas). If you wish these areas cleaned, please move the items beforehand.
• Please ensure spaces are free of clutter (e.g., rubbish, toys, washing up) to allow efficient cleaning.

• Full payment is required before the day of the clean for new clients, on the day of the clean for existing clients
• Early payments are welcome for convenience.

Late Payment Policy:

Payment Methods:

• Accepted methods: Payment links, bank transfer or cash. Invoices are available upon request.

Notice Periods:

• More than 48 hours: No charge.
• Within 48 hours: 50% charge.
• Within 24 hours: Full charge.

Access Policy:
If we are unable to access the property within 15 minutes of the scheduled time, the clean will be charged at full price.

We may take ‘before and after’ photos or record short clips for advertisement purposes. No identifying details will be included.

   •  We will always ask permission before any photos or video clips are made

• You may revoke consent at any time, and any related content will be removed promptly upon request.

Your privacy is paramount. We will not disclose that we clean for you or discuss any details of our  work with others.

• Cleaning Hours: Monday-Friday 9:00 AM to 5:00 PM.
• Availability for email Messages: 8:00 AM to 6:00 PM. Messages received after 6:00 PM will be answered the next business day.

Holidays: 

We occasionally take holidays and will provide ample notice via email

We take pride in delivering high-quality cleaning services. However, there are practical limitations to what can be achieved in a single day. Extensive or deeply ingrained issues may require additional time or sessions. Your understanding and cooperation in setting realistic expectations are greatly appreciated.

By booking this service, the client agrees to these terms and conditions. For any queries or clarifications, please contact EJ Cleaning Solutions Ltd directly.